Download course information in PDF format

Summary

Role Profile
A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Typical job roles
Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.
 
Duration
18 months 

Programme Delivery
SGS has elected to deliver the on-programme learning using the Chartered Management Institute Level 3 Diploma in Principles of Management and Leadership.  The 8 units making up this qualification are listed below.

The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. Evidence will be collated within a portfolio of evidence. To achieve the full Level 3, all 8 units of the Diploma must be passed, meeting all CMI assessment criteria. Attendance at a 1-day workshop for each module is mandatory for all apprentices

Resources
Professional membership of the CMI is included which gives access to resources on the CMI website. Further resources will be available through Smart Assessor, the e-portfolio platform used by the college for apprentices.

Assessment Overview
The Independent Assessor will review the evidence for each apprentice and grade the apprentice on the following scale: fail/pass/merit/distinction.

All candidates must participate in all three elements of the End Point Assessment and achieve a minimum of 50% for each component.

Our recommended End Point Assessment Organisation is the Chartered Management Institute (CMI).

Knowledge, Skills and Behaviours for the Team Leader/Supervisor Apprenticeship
A Standard contains a list of the skills, knowledge and behaviours an apprentice will need to have learned by the end of their apprenticeship.  A portfolio will be compiled throughout the apprenticeship to reflect this and will include evidence collated from the work place such as, but not limited to; emails, letters, reports, presentations, appraisal information, and witness testimonies.

Knowledge
Interpersonal excellence – managing people and developing relationships

• Leading People
• Managing People
• Building Relationships
• Communication

Organisational Performance – delivering results

• Operational Management
• Project Management
• Finance

Personal Effectiveness – managing self

• Awareness of Self
• Management of Self
• Decision Making

Skills

Interpersonal excellence – managing people and developing relationships

• Leading People
• Managing People
• Building Relationships
• Communication

Organisational Performance – delivering results

• Operational Management
• Project Management
• Finance

Personal Effectiveness – managing self

• Self-Awareness
• Management of Self
• Decision Making

Behaviours

• Takes Responsibility
• Inclusive
• Agile
• Professionalism

20% Off-The-Job Training
“Off-the-job training is a statutory requirement for an apprenticeship. It is training which is received by the apprentice, during the apprentice’s normal working hours, for the purpose of achieving the knowledge, skills and behaviours of the apprenticeship.”

In addition, there will be relevant activities in the workplace which will be discussed and planned with the assessor which will count towards the total hours required.

• Workplace induction
• Team meetings
• Performance management
• Policies and procedures
• Project support
• Team building event

Maths & English

This apprenticeship requires learners to achieve maths and English at Level 2. Typically, it is realistic for learners to progress up one level during the apprenticeship. At interview, we will carry out an assessment to determine current literacy and numeracy levels. We will take account of any support needs in determining the suitability of learners for this apprenticeship.

What are my career options?

Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.