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Summary

Role Profile
The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

Typical Job Roles
Maintenance assistant, Property engineer, Facilities assistant, Maintenance engineer, Maintenance manager, Maintenance technician, Caretaker, Janitor, Multi-skilled technician, Premises manager

Suggested Sectors
Housing, Healthcare, Social Care, Hospitality, Education, Commercial Properties, Leisure, Retail, Public & Private Sector Buildings

Duration
15 – 18 months

Price Structure
Maximum funding is £9,000.  We will agree a delivery plan and cost depending on the starting point of the learner.

Resources
Resources will be available through Smart Assessor, the e-portfolio platform used by the college for apprentices.

The apprentice will be recognised by the British Institute of Facilities Management (BIFM) providing Associate Membership for the apprentice whilst studying.   BIFM have confirmed resources and learning materials will be available for the apprentice to support them throughout their learning journey.

Core Technical Competencies/Skills and Knowledge/ Understanding
A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to;

• Understand and demonstrate the importance of Health and Safety in the workplace
• Comply with organisational safety, policies and procedures and identify hazards and reduce them
• Consider safety compliance with a diverse sector of client groups
• Understand and demonstrate the importance of working safely at height
• Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls
• Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains
• Maintain high levels of water hygiene within a building
• Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
• Understand and maintain plant, safety systems and equipment
• Demonstrate and implement energy, environment and sustainable practices
• Understand and maintain grounds and external fabrication of a building, such as drainage and guttering
• Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry
• Demonstrate and understand the importance of the control of resources and stock
• Understand and demonstrate the principles of Planned Preventative Maintenance
• Understand how to prepare for refurbishment or deep clean of equipment and surfaces
• Carry out repairs and reactive maintenance
• Understand the importance of customer service
• Record and report information accurately either internally or externally

Core Behavioural Attributes

• Have a flexible attitude
• Commitment to quality and excellence
• Ability to perform under pressure
• Persists in the face of adversity
• Thorough approach to work
• Ownership of work and follow through to a satisfactory conclusion.
• Client/Customer focus and interaction
• Able to live the organisations values
• Ability to create effective working relationships
• Aptitude for problem solving
• Ability to comply with company policies and procedures
• Enthusiasm
• Ability to control and influence within remit
• Persuasive influencing skills
• Shows respect for all stakeholders

Interpersonal Skills

• Take ownership of situations
• Work independently and as part of a team
• Communicates effectively either verbally or in writing
• Problem solving approach
• A drive for efficiency and value for money
• Communicate effectively at all levels
• Adaptability
• Ability to understand limitations within the role
• A drive for quality and excellence

Assessment Methods

Formative Assessment
There is a large proportion of formative assessment to ensure apprentices are safe to work and have demonstrated the application of knowledge and the skills in the workplace under working conditions before being able to access the end point assessment.

A portfolio of evidence. This is to ensure candidate’s competence across the various tasks in the workplace required in undertaking the role of a Property Maintenance Operative. The ‘behaviours’ will also be incorporated into the portfolio of evidence. This evidence generated in the workplace will be verified by a qualified assessor to ensure it is valid and sufficient. This will be graded pass/fail.

A short research assignment.  This will cover the industry and the apprentice’s workplace, as well as underpinning knowledge from the Technical Specification. This assignment will be graded pass/distinction/fail.

End Point Assessment
This comprises of three components:

1. Synoptic knowledge assessment, consisting of 60 multiple-choice questions assessing the generic knowledge across the apprenticeship.

2. Synoptic practical assessment, assessed by an independent assessor that requires the candidate to complete a number of core practical activities, in controlled conditions. The activities will be chosen from a bank of tasks developed by the Awarding Organisation working with representatives of the employers. Evidence will predominantly be via observation but could also include oral questioning to ensure the apprentice has the skills and supporting knowledge required of the role. This will be graded pass/distinction/fail.

3. Synoptic interview to question the apprentice on skills not covered by the practical assessment as well as the behaviours using the portfolio of evidence as a basis for the discussion. This will be carried out by the independent assessor and graded pass/fail.

20% Off-The-Job Training   
“Off-the-job training is a statutory requirement for an apprenticeship. It is training which is received by the apprentice, during the apprentice’s normal working hours, for the purpose of achieving the knowledge, skills and behaviours of the apprenticeship.”

Maths & English

This apprenticeship requires learners to achieve maths and English at Level 1. Typically, it is realistic for learners to progress up one level during the apprenticeship. At interview, we will carry out an assessment to determine current literacy and numeracy levels. We will take account of any support needs in determining the suitability of learners for this apprenticeship.