Job Reference 1741945Junior IT Support Technician ApprenticeshipThe job will involve offering IT support to our Operations Team, helping them to be productive when using technology to do their own jobs, this will include problem solving and trouble shooting.
In your daily work, you will interact with the Operations Team, both at Head Office, remote users and Managers on our sites.
You will be responsible for prioritising support tasks as they arise and for monitoring and maintaining system performance. You will work as part of a team but will escalate problems in line with bespoke Cleaning policies and Service Level Agreements. For example, if the task cannot be completed on premise, you will work with our external supplier.
The IT Support Technician role is desk based resolving system user queries and faults. For example, monitoring and trouble shooting daily Time & Attendance (T&A) system on the portal and supporting the field-based user on the T&A tablet.
The IT Support Technician will be responsible for setting up mobile phones and android based tablets and supporting the remote users with their devices.
The successful employee will have communication and problem-solving skills and Office365, Microsoft Excel and Microsoft Word experience are essential.
An interest and enthusiasm for development and innovation in IT
Willingness and adaptability in tackling the variety of tasks arising in a work environment
The ability to be innovative and to work as part of a team
The ability to work comfortably with using the phone
Willingness to keep up to date with the latest technologies
Must be educated to A Level.
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.
You will be supported with progression on completion of your apprenticeship.
Things to consider
Office based – Thornbury, South Glos. BS35
About the employer
We are not just a cleaning company but a multi service provider. By offering an array of additional services to complement our core daily cleaning business we can streamline your supplier base and manage on-site services efficiently.
We are not a 'run of the mill' cleaning company offering what you might well have had before; a single service provider sitting alongside other contractors on your supplier base. By engaging bespoke we can deliver you a multi-service package bringing many services under a single supplier umbrella offering real efficiencies and associated cost savings.
We now service many different Clients in a diverse range of business sectors offering specialist knowledge and expertise within each field.
Whether you require a single service or a bundled service approach, bespoke has the knowledge to deliver a service best suited to your individual needs, and in doing so offering real value to your organisation. Either delivered by our highly trained staff under the auspices of our management teams, or provided by our carefully selected supply partners, bespoke has the expertise to manage your unique requirements within your business sector and line of work.
Whether you are an Education establishment with specific requirements for students or teachers, a Manufacturing Company with a focus on building quality products or a Commercial organisation welcoming visitors and investors to your high profile premises, you can put your trust in bespoke as experts within our industry to deliver a first-class service.
As the successful apprentice you will undertake an Advanced Apprenticeship at Level 3.
This will include:
Level 3 Apprenticeship in Information Communcations
Professional qualification - Diploma
Portfolio of evidence
End point assessment
Functional Skills if needed in maths and English
The Apprenticeship will be delivered by a South Gloucestershire & Stroud College in Filton. You will be required to attend Filton Campus one day per week to complete any underpinning knowledge support.
You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and experience throughout the duration of your apprenticeship programme.
The Level 3 Information Communication Technician (ICT) apprenticeship is designed for apprentices looking for a career in the operation of IT and/or telecommunications systems, including hardware and software.
There are three pathways within the ICT standard – Support Technician, Network Technician and Digital Communications Technician. The Support Technician role focusses on resolving user queries and faults in a helpdesk context. A Network Technician can be desk-based as well as requiring visits to client premises to resolve issues, install networks and install and update software. A Digital Communications Technician specialises in resolving faults and issues in communications systems, including those used in a military/defence context.
South Gloucestershire and Stroud College
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