Job Reference 1700047Customer Service ApprenticeWe are looking for an apprentice to join our team. The role will involve supporting the office supervisor with the daily administration processes and providing support and customer service to our customers.
We are recruiting for an apprentice to work within the business administration team. The role will involve learning and assisting in all areas of the office department, the ideal candidate will be a flexible worker with a can-do attitude towards the role.
The key function is to assist our Office Supervisor with the day to day administrative processes of the business.
Duties will include;
Management and distribution of incoming post
Answering incoming calls, taking messages and following through where required
Assisting with customer service calls
Processing sales orders and transport
Raising sales invoices and customer statements
Processing Pro formas and Invoices for new equipment
Providing support to new customers, liaising with them to arrange delivery and training on new equipment
Greet any visitors to the offices in a professional manner and provide refreshments when appropriate
Operate and utilise internal CRM system (Full training will be provided)
Assist with QMS system ISO9001 (Full training will be provided)
Maintain the office filing/archiving system in both hard and electronic format
As the successful apprentice you will undertake an Apprenticeship in Customer Service level 2 to include assessment in Skills, Knowledge and Behaviours, Functional Skills in maths and English (where applicable), completion of your End Point Assessment. During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training.
The Apprenticeship will be delivered by South Gloucestershire & Stroud College.
You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme.
South Gloucestershire and Stroud College
You can view your basket at any time whilst browsing this site by clicking the icon located in the top right corner of this website. Here, when ready to do so, you can start your application by clicking the 'Start Application' button, located within the basket.