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Job Reference 1700047Customer Service ApprenticeWe are looking for an apprentice to join our team. The role will involve supporting the office supervisor with the daily administration processes and providing support and customer service to our customers.

Apprenticeship Summary

We are recruiting for an apprentice to work within the business administration team. The role will involve learning and assisting in all areas of the office department, the ideal candidate will be a flexible worker with a can-do attitude towards the role.

The key function is to assist our Office Supervisor with the day to day administrative processes of the business.

Duties will include;

  • Management and distribution of incoming post
  • Answering incoming calls, taking messages and following through where required
  • Assisting with customer service calls
  • Processing sales orders and transport
  • Raising sales invoices and customer statements
  • Processing Pro formas and Invoices for new equipment
  • Providing support to new customers, liaising with them to arrange delivery and training on new equipment
  • Greet any visitors to the offices in a professional manner and provide refreshments when appropriate
  • Operate and utilise internal CRM system (Full training will be provided)
  • Assist with QMS system ISO9001 (Full training will be provided)
  • Maintain the office filing/archiving system in both hard and electronic format
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Closing Date:
29 Oct 2021

Wage:
£187.50, Weekly

Working week:
Shifts TBC.

Expected duration:
18 months

Possible start date:
8 Nov 2021

Date posted:
6 months ago

Apprenticeship level:
Intermediate

Reference number:
1700047

Positions:
1 available

Contact

Nikki Mann07985 540874
[email protected]

Requirements and prospects

Desired skills

  • Good communication skills
  • IT proficient
  • Ability to prioritise workload and work on your own as well as part of a team

Personal qualities

  • Hardworking
  • Willing to learn
  • Adaptable
  • Personable
  • Friendly

Desired qualifications

GCSE Grades A*-C or 4-9 or equivalent in maths and English essential.

Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role.

Future prospects

Potential progression to a full-time role as an administration assistant within the office.

Things to consider

Potential of dealing with upset customers.

About the employer

Stonehealth is a UK based company offering products and consultancy for sensitive stonework restoration and conservation.

Stonehealth was set up by Brian Crowe in the 1980s as a supplier to the building, conservation and restoration trades with ethical and reliable products.

Employer
STONEHEALTH LIMITED
https://stonehealth.com

Address
Unit G4-G5
Dursley
GL11 5DQ

Training

As the successful apprentice you will undertake an Apprenticeship in Customer Service level 2 to include assessment in Skills, Knowledge and Behaviours, Functional Skills in maths and English (where applicable), completion of your End Point Assessment.  During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training.

The Apprenticeship will be delivered by South Gloucestershire & Stroud College.

You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme.

Training Provider
South Gloucestershire and Stroud College

Contact
Nikki Mann07985 540874
[email protected]

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