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Summary

Role Profile
An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Duration:
24-30 months

Programme Delivery
SGS has elected to deliver the on-programme learning using the Chartered Management Institute (CMI) Level 5 Diploma in Principles of Management and Leadership.  The 8 units making up this qualification are listed below.

The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. Evidence will be collated within a portfolio of evidence. To achieve the full Level 5, all 8 units of the Diploma must be passed, meeting all CMI assessment criteria. Attendance at a 2-day workshop for each module is mandatory for all apprentices.

Resources:
Professional membership of the CMI is included which gives access to resources on the CMI website. Further resources will be available through Smart Assessor, the e-portfolio platform used by the college for apprentices.

Assessment overview
The following sets out the key assessment information for the End Point Assessment.

Achievement of the apprenticeship will depend on apprentices successfully completing a number of assessment activities. The methods used will ensure that the apprentice is assessed across the whole of the published Operations/Departmental Manager Standard.

All candidates must participate in all elements of the End Point Assessment and achieve a minimum of 50% for each component.

Our recommended End Point Assessment Organisation is the Chartered Management Institute (CMI)

Skills, Knowledge and Behaviors for the Operations/Departmental Manager Apprenticeship
A Standard contains a list of the skills, knowledge and behaviors an apprentice will need to have learned by the end of their apprenticeship.  A portfolio will be compiled throughout the apprenticeship to reflect this and will include evidence collated from the work place such as, but not limited to; emails, letters, reports, presentations, appraisal information, and witness testimonies.

Knowledge

Organisational Performance – delivering results

• Operational Management
• Project Management
• Finance

Interpersonal Excellence – managing people and developing relationships

• Leading People
• Managing People
• Building Relationships
• Communication

Personal Effectiveness – managing self

• Self-Awareness
• Management of Self
• Decision Making

Skills

Organisational Performance – delivering results

• Operational Management
• Project Management
• Finance

Interpersonal Excellence – managing people and developing relationships

• Leading People
• Managing People
• Building Relationships
• Communication

Personal Effectiveness – managing self

• Self- Awareness
• Management of Self
• Decision Making

Behaviours

• Takes Responsibility
• Inclusive
• Agile
• Professionalism

20% Off-The-Job Training
“Off-the-job training is a statutory requirement for an apprenticeship. It is training which is received by the apprentice, during the apprentice’s normal working hours, for the purpose of achieving the knowledge, skills and behaviours of the apprenticeship.”

In addition, there will be relevant activities in the workplace which will be discussed and planned with the assessor which will count towards the total hours required.

• Work-based project
• Networking event
• Change transition project
• Performance management
• Policies and procedures
• Project planning meeting
• Team building event

 

Maths & English

This apprenticeship requires learners to achieve maths and English at Level 2. Typically, it is realistic for learners to progress up one level during the apprenticeship. At interview, we will carry out an assessment to determine current literacy and numeracy levels. We will take account of any support needs in determining the suitability of learners for this apprenticeship.

What are my career options?

Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.