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Covid Update

On Tuesday 29 March, the Secretary of State for Health and Social Care, Sajid Javid, set out the next steps for living with COVID-19 in England from Friday 1 April.

Updated guidance advises:

  • Adults with the symptoms of a respiratory infection, and who have a high temperature or feel unwell, should try to stay at home and avoid contact with other people until they feel well enough to resume normal activities and no longer have a high temperature.
  • Children and young people who are unwell and have a high temperature should stay at home and avoid contact with other people. They can return to college when they no longer have a high temperature, and are well enough to attend.
  • Adults with a positive COVID-19 test result should try to stay at home and avoid contact with other people for 5 days, which is when they are most infectious. For children and young people aged 18 and under, the advice is 3 days.

For education and childcare settings from Friday 1 April:

  • Regular asymptomatic testing is no longer recommended in any education or childcare setting, including in SEND, alternative provision and children’s social care settings. Therefore, we will no longer be able to order test kits .

SGS College

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L5 Operations/Departmental Manager Apprenticeship

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Role Profile
An operations/departmental manager is someone who manages teams and/or projects, achieving operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

24-30 months

Programme Delivery
SGS has elected to deliver the on-programme learning using the Chartered Management Institute (CMI) Level 5 Diploma in Principles of Management and Leadership.  The 8 units making up this qualification are listed below.

The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. Evidence will be collated within a portfolio of evidence. To achieve the full Level 5, all 8 units of the Diploma must be passed, meeting all CMI assessment criteria. Attendance at a 2-day workshop for each module is mandatory for all apprentices.

Professional membership of the CMI is included which gives access to resources on the CMI website. Further resources will be available through Smart Assessor, the e-portfolio platform used by the college for apprentices.

Assessment overview
The following sets out the key assessment information for the End Point Assessment.

Achievement of the apprenticeship will depend on apprentices successfully completing a number of assessment activities. The methods used will ensure that the apprentice is assessed across the whole of the published Operations/Departmental Manager Standard.

All candidates must participate in all elements of the End Point Assessment and achieve a minimum of 50% for each component.

Our recommended End Point Assessment Organisation is the Chartered Management Institute (CMI)

Skills, Knowledge and Behaviors for the Operations/Departmental Manager Apprenticeship
A Standard contains a list of the skills, knowledge and behaviors an apprentice will need to have learned by the end of their apprenticeship.  A portfolio will be compiled throughout the apprenticeship to reflect this and will include evidence collated from the work place such as, but not limited to; emails, letters, reports, presentations, appraisal information, and witness testimonies.


Organisational Performance – delivering results

  • Operational Management
  • Project Management
  • Finance

Interpersonal Excellence – managing people and developing relationships

  • Leading People
  • Managing People
  • Building Relationships
  • Communication

Personal Effectiveness – managing self

  • Self-Awareness
  • Management of Self
  • Decision Making


Organisational Performance – delivering results

  • Operational Management
  • Project Management
  • Finance

Interpersonal Excellence – managing people and developing relationships

  • Leading People
  • Managing People
  • Building Relationships
  • Communication

Personal Effectiveness – managing self

  • Self- Awareness
  • Management of Self
  • Decision Making


  • Takes Responsibility
  • Inclusive
  • Agile
  • Professionalism

20% Off-The-Job Training
“Off-the-job training is a statutory requirement for an apprenticeship. It is training which is received by the apprentice, during the apprentice’s normal working hours, for the purpose of achieving the knowledge, skills and behaviours of the apprenticeship.”

In addition, there will be relevant activities in the workplace which will be discussed and planned with the assessor which will count towards the total hours required.

  • Work-based project
  • Networking event
  • Change transition project
  • Performance management
  • Policies and procedures
  • Project planning meeting
  • Team building event


Maths & English

This apprenticeship requires learners to achieve maths and English at Level 2. Typically, it is realistic for learners to progress up one level during the apprenticeship. At interview, we will carry out an assessment to determine current literacy and numeracy levels. We will take account of any support needs in determining the suitability of learners for this apprenticeship.

What are my career options?

Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

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Apprenticeship information last updated: Wednesday 24th July 2024 @ 9.04am (20 hours ago)

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Course fees explained

The course fee can usually be broken down to three components which are Materials (resources required to study the course, for example stationery, books and other equipment), Tuition (teaching, classroom etc) and Exams. Depending on age, financial circumstances and a number of other factors you could be asked to pay the full fee or just elements of it. Usually Learners under 19s studying Full-Time courses have just Material fee costs to pay, over 19s on Full-Time or Part-Time courses usually have materials, exams and tuition fees to pay. Find out more about Understanding Fees

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