Job Reference 1762703Customer Service apprenticeTo assist our administrator with various administrative duties, to also assist in our main retail store, located in the same building.
To assist our full-time administrator with various admin tasks to include
Responding to incoming calls emails and online requests from customers and external stakeholders wishing t donate us items of furniture or appliances
Dealing with customers’ orders for our contract with Bristol City Council where we supply white goods to people on low incomes, accurately recording details and arranging delivery of items to customers via the telephone
Supporting all day to day administration duties and processes
Scanning of important documents so an understanding of GDPR is crucial
IT Skills includinhg Excel. Word, Outlook and being proficient using a computer
A good level of customer service
A good telephone manner
An ability to communicate well both verbally and in the written word
A self starter
Postive, polite, can do attitude
Patience and compassion
some understanding of equal opportunities
Alignment with the needs of working with a charity or social enterprise
Interest and sympathy with environmental concerns
English and maths at grade C (4) and above would be preferred
To be taken on as a full time member of staff if a suitable role is available
Things to consider
We are based on West street, Old Market so a busy part of Bristol.
Sometimes our customers can be challenging to deal with as they don't always have a good understanding of the organisation, so it is important to not take anything too personally and to have a calm approach. Also, we have customers who don't have English as their first language so it is very important to be patient and understanding.
About the employer
SOFA Project is a reuse, recycling and rehabilitation charity
We sell good quality second-hand furniture, appliances and homewares at affordable prices to all
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