Job Reference 1695272Project Coordinator apprenticeProviding project support to the delivery team. Assisting with the roll out of a major software deployment project for some of our key clients.
Providing project support to the delivery team. Assisting with the roll out of a major software deployment project for some of our key clients. You will be an integral part of the team and duties for the role will include; order placement, provisioning software, scheduling internal resource and scheduling work with clients and suppliers, coordinating training and ensuring the customer and all relevant systems are kept fully updated.
To act as the voice of the customer into the business and the voice of the business back into the customer. To ensure high standards of workmanship throughout provisioning, delivery, and the customer experience.
The role requires a highly organised individual, with the ability to prioritise multiple tasks and use initiative independently to complete the required activities.
Customer contact is a large part of this role, excellent communication skills are required on the telephone and email and involves liaison with third party suppliers, excellent customer service is a vital part of the role.
Project coordination: Supporting the project managers and delivery team with administrative activities including the management of project actions by taking meeting minutes and ensuring these are completed within the agreed timescales. Scheduling engineering and training resource. To keep our CRM system up to date. Support of successful delivery of projects in line with business budgets, KPI’s, SLA’s and customer expectations. Maintain project workflows and project documentation (including Project Initiation Documents)
Customer Service: Deliver quality service to the client ensuring that performance standards & contractual SLA’s and KPI’s are met, via telephone and email. Customer liaison, building trusted client relationships at all levels from the beginning of the engagement through to successful delivery. Building relationships with a broad spectrum of stakeholders from senior executive to support desk. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus
Provisioning: Ensuring all provisioning activities are managed effectively to a high standard of work and ensuring that any issues are escalated to the Delivery Manager. Provisioning software & voice products including Horizon and SIP. Liaising with customers/business/resellers partners and suppliers regarding order queries/amendments in a timely fashion
Reporting: To provide input to company reporting including Senior Management reporting, customer reporting and operational reporting
Excellent literacy, and IT skills including proficiency in Microsoft Office
Good team player with excellent communication skills
Experience of working to deadlines
Previous telecoms experience
Previous project management experience
Previous provisioning experience
Excellent telephone manner
Enthusiastic and willingness to learn and adaptable to change
Ability to work under pressure and to multitask
Keen eye for detail
Problem solving skills and the ability to use initiative
Ability to prioritise various workloads, manage time effectively and work towards deadlines
Process oriented and good organisational skills
Ability to take ownership of customer requests, queries and faults
GCSE or equivalent in maths and English at grade 4/C level or above
Understanding of the telecoms industry · Degree education
You will be supported with your progression within the company.
Things to consider
This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes.
About the employer
Solution IP are specialists in business communications - providing communications technology to help organisations to increase productivity, encourage collaboration, lower operational costs or be more responsive to customers. Solution IP also offer maintenance, support and engineering services for a range of phone systems and support telecoms.
Associate project manager higher level Apprenticeship Standard
The Association for Project Management (APM) Project Fundamentals Qualification (PFQ) is an introductory certificate which covers elements of the project management life cycle and knowledge areas from the APM Body of Knowledge, including planning and scheduling, communication, teamwork, resource management, project risk management and project reviews. Apprentices will typically complete the PFQ within the first 4 months of starting their apprenticeship to ensure they have the underpinning knowledge.
The PFQ will be delivered over 2 workshops followed by a 1 hour, 60 question multiple choice exam.
The Association for Project Management (APM) Project Management Qualification (PMQ) covers broader knowledge in all areas of project management and covers knowledge areas from the APM Body of Knowledge, including budgeting and cost management, conflict management, communication, earned value management, leadership, negotiation, procurement, sponsorship and teamwork.
The PFQ is delivered between month 9 and 12 of the apprenticeship, prior to the EPA Gateway.
The PMQ will be delivered over 5 workshops followed by a 3-hour, 10 question exam.
South Gloucestershire and Stroud College
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