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We are delighted to announce that SGS has successfully achieved the matrix Standard accreditation, following a comprehensive external review of its learner journey support services, conducted between 24–26 March 2026.
This nationally recognised accreditation confirms the quality, consistency and impact of SGS's Information, Advice and Guidance (IAG) provision, alongside the wide range of services that support learners throughout their time at the College.
Recognising the strength of our learner journey
The assessment reviewed the collective contribution of support services across SGS, including Customer Engagement, Careers, Additional Learning Support (ALS), Wellbeing & Safeguarding, Money Management, Industry Placements, Libraries, Tutorials & Enrichment, and DigiED.
A key strength identified was the high level of collaboration between these services-particularly through the SOUL Group (Serving Our Unique Learner)-which ensures a consistent, joined-up approach to supporting learners from pre-induction through to progression.
The assessor noted that this coordinated approach is making a measurable difference, with support that is accessible, responsive and tailored to individual needs.
Key strengths identified
The report highlighted several areas of strong practice across the College, including:
A well-embedded commitment to inclusion, supporting learners to overcome barriers and achieve their potential
Highly effective safeguarding and wellbeing provision, with learners reporting they feel safe, supported and respected
Strong careers education and employer engagement, preparing learners for their next steps
A collaborative approach across services and curriculum teams
Positive learner outcomes, including strong achievement, progression and destination data
A clear focus on continuous improvement, supported by the College's "Get Future Ready" strategy
What learners told us
Feedback gathered during the assessment reflects the impact of SGS support services:
"The support here is really good - Wellbeing have been fantastic."
"I've never felt so supported."
"Coming to SGS was the best decision I ever made."
These insights reinforce the importance of ensuring every learner has access to the right support at the right time.
Supporting the SGS strategy
This accreditation comes at an important time for the College, aligning closely with the launch of SGS's 2026-2031 strategy: "Get Future Ready."
The findings support the College's strategic priorities of Community, Achievement, Readiness and Enjoyment, and highlight the vital role support services play in learner success.
Looking ahead
While this accreditation formally recognises the quality of current provision, it also supports SGS's ongoing commitment to continuous improvement.
The report identifies further opportunities to enhance consistency, collaboration and impact across services. The accreditation will remain in place for three years, supported by annual Continuous Improvement Checks.
A shared achievement
This success reflects the professionalism, dedication and collaboration of colleagues across SGS. It recognises a shared commitment to ensuring every learner is supported to thrive, progress and achieve their goals.