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Summary
Customer Service Practitioners are the frontline heroes of any organisation. They deliver high-quality products and services that create lasting impressions and build customer loyalty. Whether face-to-face, online, or out in the community, this role ensures every interaction counts. By completing this apprenticeship, you will learn knowledge about your organisation, legislation and regulations, systems and company products and services, you will enhance influencing skills, deal with customer conflict and work within a team.
What do I need to join
To apply, visit our vacancies webpage and search for current vacancies that match your interests. If you are not quite ready to apply or an employer wanting to learn how to get involved, simply complete our quick enquiry form or reach out to us directly by email via [email protected], we are here to help every step of the way.
Maths & english
This apprenticeship requires learners to achieve maths and English at Level 1, and sit the tests for Level 2 in both subjects. Typically, it is realistic for learners to progress up one level during the apprenticeship. At interview, we will carry out an assessment to determine current literacy and numeracy levels. We will take account of any support needs in determining the suitability of learners for this apprenticeship.
Career opportunities
Following the completion of your apprenticeship you will have obtained a Level 2 qualification in Customer Service from City and Guilds. This will provide you with the ability to find full time employment as a customer service practitioner.
Additional information
From day one, as an apprentice you will receive the guidance and resources to succeed. We have dedicated assessors who will work with you throughout, helping to support you and to keep you on track. Comprehensive learning materials and access to expert trainers ensure every skill is mastered. Employers will also provide ongoing advice and assistance in your role. With structured support at every stage, we make the apprenticeship journey smooth, rewarding, and effective for everyone involved.