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Summary

Role Profile

The Information Communications Technician (Support Technician) apprenticeship is designed for individuals who want to build a career in IT support and technical services. Apprentices develop the practical knowledge and skills required to install, configure, maintain and support a wide range of IT systems while delivering excellent customer service.

Throughout the programme, apprentices learn how to diagnose and resolve technical issues, support hardware, software and network environments, implement security best practices, and provide both remote and on-site technical support. They also gain valuable workplace experience, enabling them to confidently support users and contribute to the efficient operation of modern IT services.

Duration

18 months of on-programme learning, followed by an End-Point Assessment (EPA) period of up to 4 months.

Successful apprentices are eligible to apply for Registered IT Technician (RITTech) professional registration, recognising their competence at SFIA Level 3 and demonstrating their commitment to professional standards within the IT industry.

Maths & english
This apprenticeship requires learners to achieve math’s and English at Level 2. Typically, it is realistic for learners to progress up one level during the apprenticeship. At interview, we will carry out an assessment to determine current literacy and numeracy levels.  We will take account of any support needs in determining the suitability of learners for this apprenticeship.
What can I do next

Career Opportunities

Successful apprentices can progress into a wide range of IT support and infrastructure roles, including:

  • IT Support Technician
  • Service Desk Analyst
  • First Line Support Technician
  • Second Line Support Technician
  • Help Desk Technician
  • Desktop Support Technician
  • Infrastructure Support Technician
  • Technical Support Engineer
  • Systems Support Technician
  • Network Support Technician
  • Field Support Technician
  • IT Operations Technician

With further experience and professional development, apprentices may progress into more senior roles such as:

  • Systems Administrator
  • Network Administrator
  • IT Infrastructure Engineer
  • Cloud Support Engineer
  • Cyber Security Analyst
  • IT Team Leader

This apprenticeship provides a strong foundation for a long-term career within the IT industry and offers excellent opportunities for progression into specialist technical and management roles.

Career opportunities
  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technical
  • Network Support

Apprenticeship Enquiry

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