Information Communications Technician L3 Apprenticeship

Summary

Role Profile
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Duration
18 months

Those completing the apprenticeship are eligible to apply for registration onto the register of IT technicians confirming SFIA level 3 professional competence.

Resources
Resources will be available through Smart Assessor, the e-portfolio platform used by the college for apprentices.

Assessment Overview
The end point assessment includes an assessment of all the requirements of the standard, including, competencies, knowledge and behaviours. It takes place in the final few months of the apprenticeship, using four assessment methods:

• Summative portfolio
• Synoptic project
• Employer reference
• Interview

The use of a variety of assessment methods in the final end point assessment ensures that the assessment of each apprentice is based on their performance and reflects accurately the quality of their work and the application of skills, knowledge and behaviours specified in the standards. Taken together, these components of the final end point assessment build a cumulative picture of performance against the standard, enabling the independent assessor to make a holistic judgement about how well the apprentice meets or exceeds the standard.

Our recommended End Point Assessment Organisation (EPAO) is BTEC

Summative Portfolio
Provides evidence against the totality of the standard, based on the application of knowledge, competence and behaviours to real work projects in the work environment.

This is key to ensure the validity of the final assessment decision.

Synoptic Project
Provides evidence against a selected set of knowledge, competencies and behaviours against a pre-defined project undertaken in a controlled environment.

This is key to ensure consistency and comparability, increasing the accuracy of the assessment decision.

Employer Reference
Provides the employer’s perspective on how the apprentice has performed in the workplace and how they have applied their knowledge, competencies and behaviours in work projects.

Interview
Provides an opportunity for further evidence to be gathered and/or evidence to be explored in more detail against any of the knowledge, competence or behaviours.

This also increases accuracy and validity.

Knowledge, Skills and Behaviours for the Infrastructure Technician Apprenticeship

A Standard contains a list of the skills, knowledge and behaviours an apprentice will need to have learned by the end of their apprenticeship.

• Technical Competencies
• Communication
• IT Security
• Remote Infrastructure
• Data
•  Problem solving
• Workflow management
• Health and Safety
• Performance
• Can explain the correct processes associated with the Waste Electrical and Electronic Equipment Directive

Technical Knowledge and Understanding

• Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
• Understands maintenance processes and applies them in working practices
• Understands and applies the basic elements and architecture of computer systems
• Understands he relevant networking skills necessary to maintain a secure network
• Understands the similarities, differences and benefits of the current Operating Systems available
• Understands how to operate remotely and how to deploy and securely integrate mobile devices
• Understanding and working knowledge of Cloud and Cloud Services
• Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
• Understands the similarities and differences between a range of coding and logic
• Understands and complies with business processes
• Working knowledge of business IT skills relevant to the organisation

Underpinning Skills, Attitudes and Behaviour

• Logical and creative thinking skills
• Analytical and problem solving skills
• Ability to work independently and to take responsibility
• Can use own initiative
• A thorough and organised approach
• Ability to work with a range of internal and external people
• Ability to communicate effectively in a variety of situations
• Maintain productive, professional and secure working environment

20% Off-The-Job Training
“Off-the-job training is a statutory requirement for an apprenticeship. It is training which is received by the apprentice, during the apprentice’s normal working hours, for the purpose of achieving the knowledge, skills and behaviors of the apprenticeship.”

In addition, there will be relevant activities in the workplace which will be discussed and planned with the assessor which will count towards the total hours required.

• Researching equipment & components
• Determining equipment compatibility
• Determining connectivity issues
• Proposing solutions
• Providing support
• Working to deadlines
• Planning time and activities