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Summary

A varied role involving answering the telephone, assisting customers with their enquires, booking engineers into customer sites, stock control of parts, boxing up and arranging delivery of parts. We provide a responsive, friendly and professional service.

Annual wage

£15,704 to £25,396.80 a year
Minimum wage rates (opens in new tab)

Salary will be discussed further at Interview

Training course

Business administrator (level 3)

Hours

40 hours per week, Monday - Friday, working hours to be confirmed. Occasional covering emergency phone on weekday evening/weekend.
40 hours a week

Possible start date

Wednesday 28 May

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work
  • Work in both accounts and service departments
  • Answer telephone calls promptly
  • Advise engineers of sites to attend by telephone and email
  • Liaise with customers ref booking dates/times for our engineers' attendance
  • Use Simpro for all job placements, parts purchasing and customer/supplier invoicing
  • Use Excel and Word to record jobs attended by date and engineer
  • Use Microsoft Outlook to email customers and engineers
  • Prepare invoices and estimates from job sheets completed by engineers
  • Take debit/credit card payments over the telephone via a virtual terminal
  • Administer contract customer servicing paperwork
  • Package up boxes and arrange collection and delivery via various couriers currently used
  • Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required
  • Accept delivery, unpack, check the delivery note and put away in the related stores
  • Filling of invoices, job faxes/emails, remittances, purchase invoices
  • Attend all relevant training courses
Where you’ll work

UNIT 13
DEAN COURT
DEAN ROAD
BS37 5NJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

South Gloucestershire and Stroud College

Your training course

Business administrator (level 3)
Course content (opens in new tab)

Your training plan
  • SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator
  • Alongside this, the apprentice will complete the Business Administration Level 3 Standard, which is assessed by a range of methods to meet all the knowledge, skills and behaviours
  • Evidence will be collated within a portfolio of evidence
  • To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. college attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery at the Filton Campus of SGS College
  • The apprentice will also be supported with regular visits to the workplace from their tutor/assessor

Requirements

Essential qualifications

GCSE in:

  • Maths & English (grade 4-9)
Skills
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
Other requirements

There is a 10 min walk to the office from the train station and bus stop.

About this company

13 Dean Court, Dean Road, Yate BS37 5NJ

After this apprenticeship

  • There are future prospects within the company to develop further

Data source: Find an apprenticeship (GOV.UK) | last update:

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