Course Basket
Your basket is empty.
About the course
This online qualification helps learners build on existing skills and gain essential knowledge in key areas of customer service, such as effective communication with customers and managing customer information.
This course is perfect for anyone looking to advance their career or explore new employment opportunities in the customer service industry. It is ideal for individuals currently working in customer-facing roles or those seeking a job where customer service is a key part of the role.
Please note, this is a fully online course and you will be given access to an online portfolio upon successful completion of the initial assessment process.
The course is split into seven manageable units:
- Principles of customer service and delivery
- Understanding customers
- Understanding employer organisations
- Understanding how to communicate with customers
- Understanding how to handle customer information
- Understanding how to resolve problems and deliver customer service to challenging customers
- Understanding how to develop customer relationships.
How is the course delivered and assessed?
Studying via distance learning means you can choose when and where you study, giving you the freedom to choose your learning schedule yourself whilst still gaining certification for your chosen subject.
We recommend spending a minimum of 2-4 hours per week on this course and we recommend completing within 12 weeks.
We appreciate this may be a new way of learning for many of you or there may be some further support required. If you find yourself feeling less than confident and look for additional support, we want to make sure we are there to offer that little bit extra and tailor it to your needs. This may include a phone call or emails with one of our dedicated tutors and support staff to help guide you through your course.
Additional information
For further information, please email us at [email protected] or call us at 07775 998546 during office hours.
Availability
Below are the available dates for this course, which you can enrol on today.
How to enrol online?
How to enrol online?
Location
Times and date
Enrol
If you have any questions or need further information about this course, please complete the form below
or contact us at [email protected]
.
Please note that this is not an enrolment form, and submitting it will not enrol you on the course.