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About the course

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is hoping for career progression or employment opportunities in the customer service industry.

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Please note, this is a fully online course and you will be given access to an online portfolio upon successful completion of the initial assessment process.

The course is split into seven manageable units:

  • Principles of customer service and delivery
  • Understanding customers
  • Understanding employer organisations
  • Understanding how to communicate with customers
  • Understanding how to handle customer information
  • Understanding how to resolve problems and deliver customer service to challenging customers
  • Understanding how to develop customer relationships.

How is the course delivered and assessed?

Studying via distance learning means you can choose when and where you study, giving you the freedom to choose your learning schedule yourself whilst still gaining certification for your chosen subject.

We recommend spending a minimum of 2-4 hours per week on this course and we recommend completing within 12 weeks.

We appreciate this may be a new way of learning for many of you or there may be some further support required. If you find yourself feeling less than confident and look for additional support, we want to make sure we are there to offer that little bit extra and tailor it to your needs. This may include a phone call or emails with one of our dedicated tutors and support staff to help guide you through your course.

Additional Information

For further information, please email us at [email protected] or call us at 07775 998546 during office hours.

Enrol online

Location
Times and date
Enrol
FLL20LWF/24
Online
1st Aug 2024 - 31st Jul 2025
On between 12:00AM - 12:00AM

More information coming soon

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