SGS College | Be Outstanding

Covid Update

On Tuesday 29 March, the Secretary of State for Health and Social Care, Sajid Javid, set out the next steps for living with COVID-19 in England from Friday 1 April.

Updated guidance advises:

  • Adults with the symptoms of a respiratory infection, and who have a high temperature or feel unwell, should try to stay at home and avoid contact with other people until they feel well enough to resume normal activities and no longer have a high temperature.
  • Children and young people who are unwell and have a high temperature should stay at home and avoid contact with other people. They can return to college when they no longer have a high temperature, and are well enough to attend.
  • Adults with a positive COVID-19 test result should try to stay at home and avoid contact with other people for 5 days, which is when they are most infectious. For children and young people aged 18 and under, the advice is 3 days.

For education and childcare settings from Friday 1 April:

  • Regular asymptomatic testing is no longer recommended in any education or childcare setting, including in SEND, alternative provision and children’s social care settings. Therefore, we will no longer be able to order test kits .

SGS College

0800 0567 253
[email protected]

Dates and Enrolment for this course here:


Part-time Ofsted Rated: Outstanding

L2 Principles of Customer Service Level 2 | Certificate in Principles of Customer Service (RQF)

Information Dates and Enrolment


This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is hoping for career progression or employment opportunities in the customer service industry.

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

The course is split into seven manageable units:

  • Principles of customer service and delivery
  • Understanding customers
  • Understanding employer organisations
  • Understanding how to communicate with customers
  • Understanding how to handle customer information
  • Understanding how to resolve problems and deliver customer service to challenging customers
  • Understanding how to develop customer relationships.

Gain a nationally recognised qualification while enhancing both personal skills and professional development. A personal tutor is assigned to each learner to ensure they have the necessary support to be successful.

How will I learn?

Studying via distance learning means you can choose when and where you study. Giving you the freedom to choose your learning schedule yourself whilst still gaining certification from your chosen subject.

We recommend spending a minimum of 2-4 hours per week on this course, with the length depending on the amount of study time you allocate however, we recommend completing within 12 weeks.

We appreciate this may be a new way of learning for many of you or there may be some further support required. If you find yourself feeling less than confident and look for additional support, we want to make sure we are there to offer that little bit extra and tailor it to your needs. This may include a phone calls or emails with one of our dedicated tutors and support staff to help guide you through your course.

The choosen platform for this course is The Skills Network. Skills Network is one of the most successful providers of online courses and qualifications in the UK. Allowing learners to study at their own pace, in their own home or workplace learning centre at a time that fits around people's busy lives. 

On successful enrolment onto this course you will be provided with all the details required to login to your learning platform.

Online courses enable you to set your own learning pace with the added flexibility of working to your own schedule. No classroom attendance is required, giving you full control of your learning whilst still having access to our experienced teaching and learning staff as required.

Entry Requirements

Please note you may only enrol on one course at a time, however you may enrol on additional courses upon completion of your current course.

From January 2024 there will be a fee of £100 for this course unless you qualify for a low-income fee waiver.

To qualify for a fee waiver and to meet the funding requirements of this course
• You must be aged 19 years or over as of 31/08/2023
• You must have lived in the EU for the last three years
• You must currently reside in England
• You should earn below the income threshold for your funding region. Please follow the finance option key on the main online learning page for Low Waged programme.
• Please note If you are aged 19-23 and do not already hold a Full Level 2 Qualification we will need to discuss options with you prior to commencing your course.

You will need to understand that:
•  this is a Level 2 qualification and a reasonable level of English is beneficial to completing
•  the typical duration of this course is 12 weeks and self-commitment should be made to allow yourself time to provide detailed responses to the assignments.
• We recommend spending a minimum of 2-4 hours per week on this course

Department Contact
For more information about this course please email [email protected].

Additional Information

With you every step of the way!

Get more from your online courses, let us help you succeed with bespoke packages led by our dedicated online support team:

  • Occupational specialists and tutors just a click away to support you
  • Expert digital team on hand to resolve IT issues
  • Access to free online community for those suffering with adveres mental health, 24 hours a day
  • Enjoy incredible discounts while you study with your NUS/Totum student card

New to online learning? Require additional support? Let us help you with each step you take.

Please be aware that some courses have fees that are payable on enrolment. More information on if this course has a fee can be found in the Availability section below.  

If you require financial support including payment plans, bursaries and advanced learner loans please visit the Money Management Service section of the website.

For more information on fees please view our Fees, Charges and Refunds Policy and our Applications, Admissions and Enrolment Policy and Procedures.

This course offers simpler and safer online enrolment requests, which means in a matter of minutes you can submit an enrolment request to us. However please be aware that upon submitting your enrolment form you are not guaranteed to be accepted. A number of our courses require assessments, qualification checks or simply a conversation with you before we can confirm your enrolment.

Within 24 hours of enrolment submission you will receive an automated email notification with information on what happens next. Please add [email protected] to your safe sender list. Most email providers allow you to do this withing settings/options. For full instructions simply use your chosen search engine to find instructions on how to make emails as safe.

Download course information in PDF format
Dates and Enrolment for this course

Course information last updated: Thursday 18th July 2024 @ 4.24pm (11 hours ago)


Funding options available*

Subject to change.
Instalment plans Learn more
Low Waged Programme Learn more
Benefit Waiver Learn more
Part-time Prospectus

Part-time 2024/25

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Part-Time Courses

"Teachers at SGS have expert knowledge of the subjects they teach, including significant experience in industry"
Ofsted - January 2024

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Availability Online courses gives you the flexibility to learn from the comfort of your own home. Learners will be provided with comprehensive online learning materials which will be available via the chosen online learning platform. Access to this platform will be sent via email once your enrolment has been accepted.

The cost of this course is £100.00 which will need to be paid during your enrolment


You may be eligible to apply for one or more types of funding support for this course. You can find out more and check eligibility using the 'Course Cost Evaluator'

Instalment plans Learn more
Low Waged Programme
£22,250 per annum income and other eligibility required

Course fees explained

The course fee is usually broken down into three components which are materials (resources required to study the course, for example stationery, books and other equipment), tuition (teaching, classroom etc) and exams. Depending on age, financial circumstances and a number of other factors, you could be asked to pay the full fee or just elements of it. Usually Learners under 19 studying Full-Time courses have just material fees, and if relevant, Academy fees, to pay. Over 19s on Full-Time or Part-Time courses usually have materials, exams and tuition fees to pay.

How to enrol for this course

All Part-Time courses are available to enrol online via a quick and easy online enrolment form. Simply click the 'Enrol' button above to add your enrolment to the course basket, then click the 'Start application' button within the basket commence your enrolment.

If you have any issues applying online we also accept paper enrolments. You can download and print our 2023/2024 Enrolment Request Form. Alternatively, you can visit your local campus to collect a form. An enrolment form can also be sent to you by post, simply contact our Customer Experience team to arrange this.

If you have any questions, please contact our Customer Experience team on 08000567253, email [email protected] or write to Part-Time Enrolments, SGS College, Filton Avenue, Filton, Bristol, BS34 7AT.

Enquire about L2 Principles of Customer Service 0800 0567 253 | [email protected]

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Course fees explained

The course fee can usually be broken down to three components which are Materials (resources required to study the course, for example stationery, books and other equipment), Tuition (teaching, classroom etc) and Exams. Depending on age, financial circumstances and a number of other factors you could be asked to pay the full fee or just elements of it. Usually Learners under 19s studying Full-Time courses have just Material fee costs to pay, over 19s on Full-Time or Part-Time courses usually have materials, exams and tuition fees to pay. Find out more about Understanding Fees

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