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About the course

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively. This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers. This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old. Please note, this is a fully online course and you will be given access to an online portfolio upon successful completion of the initial assessment process. This course is split into five manageable units: Unit 1: Information, advice or guidance in practice Unit 2: Developing interaction skills for information, advice or guidance Unit 3: Signposting and referral in information, advice or guidance Unit 4: Information, advice or guidance in context Unit 5: Skills for advice providers

How is the course delivered and assessed?
Studying via distance learning means you can choose when and where you study, giving you the freedom to choose your learning schedule yourself whilst still gaining certification for your chosen subject. We recommend spending a minimum of 2-4 hours per week on this course and we recommend completing within 12 weeks. We appreciate this may be a new way of learning for many of you or there may be some further support required. If you find yourself feeling less than confident and look for additional support, we want to make sure we are there to offer that little bit extra and tailor it to your needs. This may include a phone call or emails with one of our dedicated tutors and support staff to help guide you through your course.
Additional information
For further information, please email us at [email protected] or call us at 07775 998546 during office hours.

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Location
Times and date
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SLL20LVA/24
Online
1st Aug 2024 - 31st Jul 2025
On between 12:00AM - 12:00AM
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