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Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively. This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers. This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context. The minimum age requirement is 16 years old. Please note, this is a fully online course and you will be given access to an online portfolio upon successful completion of the initial assessment process. This course is split into five manageable units: Unit 1: Information, advice or guidance in practice Unit 2: Developing interaction skills for information, advice or guidance Unit 3: Signposting and referral in information, advice or guidance Unit 4: Information, advice or guidance in context Unit 5: Skills for advice providers
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