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About the course

Good communication is important in many jobs, especially those where you need to inform, advise, or guide others, such as customers, clients or colleagues. The Level 2 Certificate in Information, Advice or Guidance teaches practical skills to help you do this effectively in different workplaces.

You’ll learn essential topics like how to ask the right questions, listen carefully, communicate clearly, keep information private and deal with any challenges that arise.
This course is great for anyone working in or aiming for a role that involves giving advice or guidance. The skills you gain can be used in many types of jobs and work settings.

This is a fully online course and after completing an initial assessment, you’ll get access to an online portfolio to complete your studies.

This course is split into five manageable units:
Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers

How is the course delivered and assessed?

Studying via distance learning means you can choose when and where you study, giving you the freedom to choose your learning schedule yourself whilst still gaining certification for your chosen subject.

We recommend spending a minimum of 2-4 hours per week on this course and we recommend completing within 12 weeks.

We appreciate this may be a new way of learning for many of you or there may be some further support required. If you find yourself feeling less than confident and look for additional support, we want to make sure we are there to offer that little bit extra and tailor it to your needs. This may include a phone call or emails with one of our dedicated tutors and support staff to help guide you through your course.

Additional information
For further information, please email us at [email protected] or call us at 07775 998546 during office hours.