IT Support Apprentice

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation.

The successful candidate will be expected to be professional, have technical competence and excellent communication skills.

Key Responsibilities:

• Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk
• Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's
• Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating)
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems and be pro-active when dealing with user issues
• Respond to enquiries from users and help them resolve any hardware or software problems
• Maintain a log of any software or hardware problems detected
• Support users in the use of computer equipment by providing necessary training and advice
• Escalate more complex calls to the relevant member of IT
• Carry out in-house system testing

The apprentice will provide a first point of contact, processing requests for support and help with the co-ordination of the response through to resolution, providing an escalation path if necessary.

Where you’ll work

First Floor
Equinox North Great Park Road Bradley Stoke
Bristol
BS32 4QL