This qualification enables learners to develop existing skills an gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is hoping for career progression or employment opportunitites in the customer service industry.
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.
The course is split into seven manageable units:
- Principles of customer service and delivery
- Understanding customers
- Understanding employer organisations
- Understanding how to communicate with customers
- Understanding how to handle customer information
- Understanding how to resolve problems and deliver customer service to challenging customers
- Understanding how to develop customer relationships.
Gain a nationally recognised qualification while enhancing both personal skills and progressional development. A personal tutor is assinged to each learner to ensure they have the necessary support to be successful.
Please be aware you can only enrol on one online course at a time and this qualification is only suitable for learners aged 19 or above.
We recommend spending a minimum of 2-4 hours per week on this course with the length of course depending on the number of hours you allocate to study. However we recommend completing within 12 weeks.
For more information about this course please contact [email protected] or call 08000567253.Apply for this course
Course information last updated: Friday 3rd April 2020 @ 7.30am (2 days ago)
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AvailabilityOnline courses gives you the flexibility to learn at any time of the year. A number of courses we offer are also free to adults aged 19 or above. Other courses may have costs, we recommend contacting us on 0800 0567 253 or emailing [email protected] for more information.
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