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SGS College

0800 0567 253
[email protected]

Dates and Enrolment for this course here:
https://www.sgscol.ac.uk/study/online/l2-certificate-principles-of-customer-service

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Online Course

L2 Certificate Principles of Customer Service Level 2 | Certificate in Principles of Customer Service (RQF)

Information Dates and Enrolment

Course
information

Eligibility criteria for this course:

  • You must be aged 19 years or over as at 31/08/20
  • You must have lived in the EU for the last three years
  • You must currently reside in England,
  • You understand that this is a Level 2 qualification and a good level of English and Maths is beneficial to completing.
  • You understand the typical duration of this course is 12 weeks and you will need self-commitment to allow yourself sufficient time to provide detailed responses to the assignments.

Summary

This qualification enables learners to develop existing skills an gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information. This course is suitable for anyone who is hoping for career progression or employment opportunitites in the customer service industry.

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

The course is split into seven manageable units:

  • Principles of customer service and delivery
  • Understanding customers
  • Understanding employer organisations
  • Understanding how to communicate with customers
  • Understanding how to handle customer information
  • Understanding how to resolve problems and deliver customer service to challenging customers
  • Understanding how to develop customer relationships.

Gain a nationally recognised qualification while enhancing both personal skills and progressional development. A personal tutor is assinged to each learner to ensure they have the necessary support to be successful.

How will I learn?

Studying via distance learning means you can choose when and where you study. Giving you the freedom to choose your learning schedule yourself whilst still gaining certification from your chosen subject.

We recommend spending a minimum of 2-4 hours per week on this course, with the length depending on the amount of study time you allocate however, we recommend completing within 12 weeks.

We appreciate this may be a new way of learning for many of you or there may be some further support required. If you find yourself feeling less than confident and look for additional support, we want to make sure we are there to offer that little bit extra and tailor it to your needs. This may include a phone calls or emails with one of our dedicated tutors and support staff to help guide you through your course.

If you have any questions about how you will learn place email [email protected].

Previous work

Entry Requirements

To study this course you must meet the following criteria:

  • You must be aged 19 years or over as of 31/08/2020
  • You must have lived in the EU for the last three years
  • You must currently reside in England
  • You understand that this is a Level 2 qualification and a level of English and Math's is beneficial to completing
  • You understand the typical duration of this course is 12 weeks and self-commitment should be made to allow yourself to provide detailed responses to the assignments

If you have any questions before you enrol please email [email protected]

Additional Information

DISTANCE LEARNING PLATFORM
The choosen platform for this course is The Skills Network. Skills Network is one of the most successful providers of online courses and qualifications in the UK. Allowing learners to study at their own pace, in their own home or workplace learning centre at a time that fits around people's busy lives. 

On successful enrolment onto this course you will be provided with all the details required to login to your learning platform.

COURSE FEES
Please be aware this course does not have a fee that is payable on enrolment.

If you require financial support including payment plans, bursaries and advanced learner loans please visit the Money Management Service section of the website.

For more information on fees please view our Fees, Charges and Refunds Policy and our Applications, Admissions and Enrolment Policy and Procedures.

ONLINE ENROLMENT
This course offers simpler and safer online enrolment requests, which means in a matter of minutes you can submit an enrolment request to us. However please be aware that upon submitting your enrolment form you are not guaranteed to be accepted. A number of our courses require assessments, qualification checks or simply a conversation with you before we can confirm your enrolment.

Within 24 hours of enrolment submission you will receive an automated email notification with information on what happens next.

Dates and Enrolment for this course

Course information last updated: Friday 22nd January 2021 @ 8.30am (4 days ago)

Part time Prospectus

Part time 20/21

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Don’t let money hold you back

Money Management Service at SGS College
Money Management Service

The MMS team are on hand to provide you with information on:

Course fee waiver options Bursary support College meal schemes External support schemes Payment plan options Budgeting tips and tricks

Find more information on what financial support options may be available to you

AvailabilityOnline courses gives you the flexibility to learn from the comfort of your own home. Learners will be provided with comprehensive online learning materials which will be available via the chosen online learning platform. Access to this platform will be sent via email once your enrolment has been accepted.

Enrol online

Enquire about L2 Certificate Principles of Customer Service 0800 0567 253 | [email protected]

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