Job Reference 1809727Apprentice AdministratorThe Apprentice Administrator is appointed to undertake day-to-day administration requirements of The Door, and in particular supporting Intensive Support staff and their volunteers.
Duties may include:
Be the ‘first contact’ for the charity, acting as receptionist handling door enquiries and welcoming visitors, and handling and forwarding phone and email enquiries
Handle incoming and outgoing post
Manage room and hot desk bookings
Ensure that The Door’s Salesforce database is fit for purpose for reporting outputs, impacts and outcomes
Ensure all staff have adequate administrative support though regular check ins with team members
Manage the day-to-day requirements of the office, including ordering of stationery, office and kitchen supplies, and preparation of meeting rooms for events and training courses
Support the Intensive Support Team in the end-to-end administration of mentoring relationships for young people and parents, including arranging meetings, supporting parenting courses, maintaining records and data reporting
Provide administrative support for volunteer recruitment and training, including contributing to the development of NIMBLE training courses, and supporting volunteer activities
Maintain spreadsheets for processing and presenting data
Produce marketing materials including posters, flyers, leaflets and cards
Manage on-site security/visitor protocol including the production of ID badges
Provide IT ‘first aid’ to staff and support them in learning how to use systems
Maintain a safe and friendly working environment
Support the Operations and Marketing Coordinator in collating and distributing newsletters and website content and maintaining The Door’s mailing lists
Providing administrative support to the Community Youthwork Team, including monitoring of social media interactions and processing of forms
The administration and running of events and meetings including the annual awards night
Producing timely quantitative and qualitative reports for the Service Delivery Team
Providing updates to social media pages for the Service Delivery teams as when required
Producing and processing surveys, questionnaires and other data capture
Ensuring that all staff and volunteers have up to date DBS checks including completing checks and maintaining records
High level of IT competence, including proficiency with MS Word, Excel, PowerPoint and Publisher
Experience of CRM systems, website management/upkeep and use of social media, production of marketing materials and video editing are desirable
An awareness of the issues facing vulnerable young people
The ability to communicate effectively with both adults and young people
The ability to organise own time and work on own initiative, maintaining clear and appropriate boundaries
A commitment to personal development and spiritual wellbeing
Able to be self-critical and work within an environment of mutual accountability
GCSE or equivalent at Grades A*-C or 4-9 in maths and English (or equivalent) in maths and English. are preferable however this employer will also consider applicants who are willing to develop these through additional training to include functional skills as part of the apprenticeship programme.
Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role.
A full-time position may be offered following a successful apprenticeship. The Door have previously employed four apprentices, all of whom progressed to permanent roles.
Things to consider
This role is required to support a small number of out-of-hours events during the year including our annual Awards Night. These are paid and due notice is given.
Staff are encouraged to volunteer at fundraising events throughout the year such as street collections. These are often weekend or evening activities and are all optional.
There may be times when you are required to work alone in the office for short periods of time.
About the employer
At The Door, we believe in the potential of every person. The Door exists because every young person and their parents need to feel safe, happy and valued, with the best possible opportunity to reach their potential. The Door is a Christian-based youth project, established in 1991 for the benefit of all young people aged 11 to 25 and their families. We pride ourselves on being a needs-led organisation, working closely with young people, parents, carers or whole families to offer the right support for them.
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