Job Reference 1799437Apprentice Account ManagerTo support the Business Management (Sales) team through proactive management of individual accounts to ensure that account profitability and client satisfaction is maximised.
Key Responsibilities and Tasks:
Proactively manage designated accounts in support of the Business Managers, ensuring client requirements are fully understood and translated into measurable and effective briefs
Proactively take responsibility of all client requirements and enquiries
To oversee and monitor individual client accounts, ensuring they run smoothly and that all problems are dealt with effectively
To communicate with designated accounts on a regular basis, liaising with the business manager when appropriate
To deal with any customer complaints in a timely fashion, ensuring a satisfactory resolution
To liaise with internal contacts and suppliers ensuring that all client projects are completed in a timely and cost-effective manner
To identify new business and up-selling opportunities
To support other members of the team when as and when required
Computer literate – a good working knowledge of Microsoft Office (Word, Excel, Outlook)
Ability to work on own initiative with a desire to succeed / lateral thinking
Excellent communication skills, both oral and written
Ability to work within a team environment
Relevant experience in an account management role
Experience/awareness of mailing house operations
Awareness/knowledge of the mailing industry
Ability to prioritise under pressure
Flexible attitude and approach
Excellent attention to detail
Educated to A level or equivalent
You will be supported with progression on completion of your apprenticeship.
Things to consider
Phone use will be a big part of this role.
About the employer
Here at The Delivery Group we specialise in mail distribution services. We operate a national and international network of e-commerce and specialist mail services.
Whether you are a large corporate or an SME finding your feet in the world of logistics, The Delivery Group offer flexible, tailored solutions that can adapt to your business needs. Our continued investment into technology and automation enables us to offer exceptional value and leading customer service.
Exceptional market value
Leading customer service standards
We deliver over a billion items a year. Each of our customers work with a dedicated account manager.
SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator.
The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. Evidence will be collated within a portfolio of evidence. To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices.
Units-Level 3 Diploma for the Business Administrator.
Principles of business administration
Personal and professional development
Communication in a business environment
ICT for business
South Gloucestershire and Stroud College
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