Job Reference 1779565Customer Service Administration ApprenticeDue to the continued growth within our organisation, we are now looking for a Customer Service Administration Apprentice to support the daily office function. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.
Following the success of our existing apprentice and the continued growth within the organisation, Snapecall are looking to employ a second Business Administration apprentice to work within a small team at our Cam office.
You will be supported by South Gloucestershire and Stroud College to complete an Intermediate Apprenticeship in Business Administration, alongside your employment within this role.
When applying for this vacancy, an interest in the Construction industry would be an advantage.
Roles and responsibilities will include:
First point of contact with clients and suppliers, answering the phone and routing calls to correct personnel
Inputting orders and maintaining data entry into databases held by the company
Booking appointments and planning labour for the workforce
Handling incoming / outgoing mail
Controlling entry to the building and performing receptionist duties, including meeting and greeting visitors
Filing, photocopying and archiving documents as requested
Organisation and maintenance of the filing systems in place
Ordering materials required by the trades to undertake appointments booked.
Preparation of reports and spreadsheets
Maintaining health and safety within the workplace
Any other duties that the employer may require from time to time in response to the needs of the business
Good standard of written English, excellent numerical skills and IT literate
Good interpersonal skills and confidence when speaking with/meeting people
Excellent telephone manner and listening skills
Phone confidence and the ability to provide measured responses
A calm nature
High level of motivation
Willingness to contribute to a team environment
Methodical work ethic
Willingness to learn and adapt to a changing role
An aptitude for busy and varied construction-based role
A commitment working within the construction industry, and particularly the administration function with an emphasis on accuracy of information and attention to detail
Minimum of 3 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English are essential.
Business Studies or ICT (or equivalent) would be an advantage.
Other prior qualifications and experience relevant to the job role (or equivalent) will also be considered.
Following the successful completion of your Intermediate Apprenticeship in Business Administration, a review of progression opportunities, subject to availability, will be considered.
Routes could include Advanced Business Administration, Contracts Management or Building Surveying.
Things to consider
The office is located in Draycott Business Park, Cam, therefore applicants should consider how they will commute to and from the office during the required working hours. On occasions, you may be required to work over 17:00.
We have 2 dogs that are in the office daily, therefore the successful applicant will need to be comfortable in the company of animals!
About the employer
Based in Gloucestershire, SnapeCall are one of the leading Insurance Industry Building Repair Specialists in the region. They provide domestic, commercial and public building insured loss repairs across the South West of England.
Whether it’s clearance and stabilisation, temporary shoring, loss mitigation ‘stop the leak’ detection, property drying, or reinstatement, the company’s experience, efficiency and expertise have led to a growing number of satisfied clients throughout the South West of England.
They began in Gloucestershire in 1989 from their head office in Bishops Cleeve, Cheltenham. Since then, they have expanded their operations and their continued growth and success has led to the establishment of the Specialist Insurance Division based in Cam, Gloucestershire in 2007. Staff development and training has assisted significant growth in 2015 allowing the Insurance Division to expand its geographical coverage to the whole of the South West of England.
They are recognised in the industry for their commitment to quality and customer service in delivering Disaster Restoration and Building Reinstatement. Their growing number of satisfied clients include Major Insurers, Loss Adjusters and Building Repair Networks.
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
Functional Skills in maths and English if required
As the successful apprentice you will undertake an Intermediate Apprenticeship in Customer Service with an embedded administration pathway.
The Apprenticeship will be delivered by a South Gloucestershire & Stroud College Assessor. You will be required to attend Stroud Campus to complete any underpinning knowledge support, however the majority of your assessments towards your qualifications will be undertaken within the workplace environment.
You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and experience throughout the duration of your apprenticeship programme.
South Gloucestershire and Stroud College
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