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Job Reference 1762663Business Administration ApprenticeshipThe Families in Focus team is made up of Family Support Workers, Keyworkers, social workers and youth workers, as well as specialists in drugs and alcohol, domestic abuse, mental health, employment and parenting.

Apprenticeship Summary

This team works together to support children and families with complex needs in North Bristol to achieve positive outcomes. The role of the business apprentice would be to support the team with administrative tasks such as responding to phone and email communication, processing referrals into the team, and financial tasks. The team are supportive and friendly and will provide the apprentice with full support in their role and their apprenticeship.

Purpose of Job:

As an apprentice you will work towards gaining a level 3 Business Administration Apprenticeship. Under the supervision of the line manager to provide general business and/or administrative support as required to the Families in Focus Team.

Duties / Key Outcomes:

  • Assisting in providing specialist business administration support to internal staff and partners
  • Helping to co-ordinate projects and initiatives
  • Assisting with the review of processes and implementing change
  • Helping to monitor the service compliance in line with local guidance and legislation
  • Basic word and data processing using IT systems
  • Making appointments
  • Responding to routine correspondence
  • Collecting, distributing documents and maintaining records/filing
  • Basic financial and statistical calculations / handling team finances
  • Secure handling of information
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Closing Date:
22 Oct 2021

£228.00 - £285.00, Weekly

Working week:
Monday - Friday. Working week to be confirmed by employer.

Expected duration:
24 months

Possible start date:
4 Nov 2021

Date posted:
1 month ago

Apprenticeship level:

Reference number:

1 available


Laura Thomas[email protected]

Requirements and prospects

Desired skills

ESSENTIAL (Must have)

Knowledge & Experience

Basic competencies in:

  • Being able to communicate clearly, accurately and in ways that provide understanding
  • Using Microsoft Office applications or equivalent and have a willingness to learn new technologies

Personal qualities

Abilities & Aptitudes

Able to:

  • Work quickly but also pay attention to detail
  • Good practical skills
  • Use spoken and written communication skills to answer face to face or telephone enquiries
  • Work cooperatively as part of a team
  • Handle information securely and confidentially
  • Be very safety conscious and be methodical in the way you work
  • Follow written and verbal instructions
  • Work in direct contact with members of the public where there may be emotive issues in challenging circumstances
  • Demonstrate knowledge and/or experience of equalities and diversity issues
  • Attend college, typically one day per week, and study for Business Administration Level 3 Apprenticeship

Desired qualifications

  • English & maths at GCSE or equivalent grades 4-9 (A-C)

Future prospects

  • To work within the council and study for further qualifications 

Things to consider

  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

About the employer

Bristol City Council wants citizens and the city to flourish. We go the extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. The Council has a range of benefits for all staff. At Bristol City Council, we value having a workforce as diverse as the City we serve. We therefore welcome, develop and promote people from all sections of the community.

Bristol City Council

BS11 0QE


  • Business Admin level 3 
  • Knowledge 
  • Functional Skills 
  • End point assessment 

Training Provider
South Gloucestershire and Stroud College

Laura Thomas[email protected]

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