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Job Reference 1740412IT ApprenticeWe require a full-time IT Apprentice who will carry out 1st & second line IT support duties in school whilst working towards the Information Communications Technician (Support Technician) standard.

Apprenticeship Summary

In addition to your academic study, you will work as part of a team providing 1st & 2nd line IT Support to staff and students.

Typical examples of the work carried out will include:

  • Ensuring that all jobs are logged and recorded on the schools Helpdesk system
  • Meeting SLA’s
  • Operating system deployment
  • Laptop, Chromebook, and PC repairs
  • Preventative maintenance on classroom equipment
  • Creating and maintaining user accounts across a range of systems
  • Assisting staff with the use of classroom equipment
  • Assisting the IT Manager with maintenance, repairs, upgrades, and other projects during the school holidays
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Closing Date:
6 Aug 2021

£144.30, Weekly

Working week:
Monday - Friday, shifts to be confirmed.

Expected duration:
2 years

Possible start date:
13 Sep 2021

Date posted:
1 week ago

Apprenticeship level:

Reference number:

1 available


Laura Thomas[email protected]

Requirements and prospects

Desired skills

  • Problem-solving skills
  • The ability to be accurate, methodical, and to clearly document processes
  • Organisational skills in relation to systems, users and equipment

Personal qualities

  • An interest and enthusiasm for development and innovation in IT
  • Willingness and adaptability in tackling the variety of tasks arising in a school environment
  • The ability to be innovative and to work as part of a team
  • The ability to work comfortably with students, teachers and parents
  • Willingness to keep up to date with the latest technologies

Desired qualifications

Although GCSE at grades A*-C / 9-4  (or equivalent) in maths, English Language are desirable, and knowledge or use of ICT preferred, Rednock School will also consider applicants who are willing to develop these through additional training to include Functional Skills as part of the apprenticeship programme.

Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role.

Future prospects

Better paid work in other IT support roles. Preparation for higher level training.

Things to consider

IT Support work often needs doing outside of normal working hours.

Schools can be a challenging environment to work in, especially for those who have only just left school.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

All students are welcomed into Rednock School and encouraged to achieve their full potential, following a personalised pathway to success. Rednock is an inclusive school where everyone matters. We work hard to create a positive and supportive ethos, placing great importance on the successful transition between primary and secondary school. As a school we seek to develop, to the full, the intellectual, physical, social, moral, spiritual and cultural potential of each student. Every student is expected to learn and succeed in an environment of mutual respect for themselves and others. We want all our students to develop into responsible, capable and caring citizens of the future.

Rednock School

Rednock Drive
GL11 4BY


Information communication technician apprenticeship Level 3

FS if needed

End point assessment

Training Provider
South Gloucestershire and Stroud College

Laura Thomas[email protected]

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