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Job Reference 1664862Customer Service/Administration Support ApprenticeWe are looking to add a new member of staff to our team. It is a varied role assisting all departments, but mainly associated with Customer Service and Logistics team. You will be dealing with customers and suppliers and helping to arrange goods in and goods out and much more.

Apprenticeship Summary

Daily tasks will include:

  • Liaising with Customers via Email and telephone
  • Supporting our stores team in ensuring the quality of goods for dispatch, including packing, stock control, handling goods in and returns meet the cutomers expectations and maintain the high quality expected throughtout the company
  • Testing returns and dealing with customer return queries
  • Supporting the Sales and Purchasing team assisting preparation of details for adding to our website
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Closing Date:
30 Nov 2020

Wage:
£240.00, Weekly

Working week:
Mon - Fri 9am - 5pm

Expected duration:
18 months

Possible start date:
14 Dec 2020

Date posted:
2 weeks ago

Apprenticeship level:
Intermediate

Reference number:
1664862

Positions:
1 available

Contact

Nikki Mann07984 540874
[email protected]

Requirements and prospects

Desired skills

  • Good numerical, written and verbal communication skills
  • Experience of using computers including Microsoft Office
  • Reliable and accurate with a willingness to learn
  • Ability to work with others and be an effective team member

Personal qualities

  • You should be a confident, hard working and organised person with an interest in high performance
  • We value everyone’s input and we welcome your fresh ideas for improvement
  • The successful candidate must be well presented, have a smart appearance, be reliable and enthusiastic
  • Strong use of initiative, commitment and future career prospects within the customer service environment essential, willingness to learn and develop whilst working normal office hours
  • Commitment to working for an employer that values diversity and equality of opportunity is essential

Desired qualifications

  • GCSE or equivalent Grades A*-C/9-4 in maths and English or equivalent are essential and strong IT skills desirable
  • Having the right attitude, work ethic and commitment to your education, as well as your employment, are essential requirements to this role

Future prospects

There is a possible route into Sales and/or IT as the role develops. This is an interesting role with many possibilities for the right person.

About the employer

We are a specialist distributor and retailer of Keyboards and Mice.

We sell to the Computer Trade and to Retail in UK, Europe and the rest of the world. We buy from all over the world.

Based in Stroud in an office/warehouse unit our website is our store front.

We sell some of the most high quality keyboards and mice available and we like our attitude and service to reflect this fact – everything we do is Customer Service.

Employer
The Keyboard Co (U K) Ltd
https://keyboardco.com/

Address
Unit 8
Stroud
GL5 2SE

Training

As the successful apprentice you will undertake an Intermediate Apprenticeship in Customer Service.

The Apprenticeship will be delivered by a South Gloucestershire & Stroud College Assessor. You will be required to attend Stroud Campus to complete any underpinning knowledge support, however the majority of your assessments towards your qualifications will be undertaken within the workplace environment.

You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and experience throughout the duration of your apprenticeship programme.

Functional Skills in maths and English required, if not already achieved.

Training Provider
South Gloucestershire and Stroud College

Contact
Nikki Mann07984 540874
[email protected]

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