Job Reference 1000009854Project, Participation & Customer Service Apprentice X6This is a new and exciting opportunity to work with Bristol City Council's Permanency and Specialist Services (PASS). This service is responsible for children in care, care leavers, foster carers, adopters, and disabled children.
We are keen to hear from young people who have experienced receiving a service from Bristol City Council's PASS team.
The successful candidates will have the opportunity to support business and administration of the service.They will also support the team's development by ensuring services are more accessible,appropriate and relevant to young people, and that children and young people have an opportunity to have their views heard and acted on accordingly.Apprentices will undertake a range of customer service activities including communications,arranging meetings,document processing and project management.
Desired skills Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Willing to learn,Reliable and trustworthy
Desired qualifications GCSE or equivalent Maths and English (Grade E (3) or above) Desired
The Council has a range or progression roles which include Customer Service Specialists, Business Support Officers as well as others, and we expect candidates to gain an insight into these though rotation which could then lead to an advanced or higher level apprenticeship.
Things to consider If you have experience of care, fostering or adoption then we would particularly like to hear from you.
About the employer
Bristol City Council wants citizens and the city to flourish. We go the extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. The Council has a range of benefits for all staff.
At Bristol City Council, we value having a workforce as diverse as the City we serve. We therefore welcome, develop and promote people from all sections of the community.
Customer Servicer Practitioner Apprenticeship Level 2 standard and Functional Skills Maths and English as appropriate. Training will be in the workplace and via blended learning through our partner training providers.Training will be on a day release basis.
South Gloucestershire and Stroud College
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