Customer Service Apprenticeship - Intermediate
Appealing to many industries, this qualification will enhance the basic skills required for working with customers. The level 2 aims to develop the learner's knowledge of and practical skills for effective customer service in any industry.
Duration and structure
The Apprenticeship will take a minimum of 12 months to complete. Apprentices are required to complete their training within the workplace, where an assessor will visit them and support their progress through on-site assessment. An element of college attendance may be required which will be discussed with the assessor on induction.
There are no entry requirements for this qualification, although excellent interpersonal and communication skills are essential in this area.
All apprentices are required to be employed for a minimum of 30 hours per week. The employer is responsible for the employment of the apprentice as with any other employees.
What will an apprentice study?
There are a range of mandatory and optional units for the competence element which will be chosen in conjunction with the assessor, employer and apprentice. These will be directly relevant to the job role of the apprentice and assessed through a portfolio of evidence. Throughout the knowledge element, there will be mandatory units leading to a short online assessment for each unit.
Maths and English at level 1. Apprentices will be expected to work towards level 2 on completion of level 1. Employment Rights and Responsibilities (ERR), Personal Learning and Thinking Skills (PTLS).
On completion of the level 2 and with the correct level of employer support, learners can progess to the level 3 Apprenticeship in Customer Service.
For more Information contact Jonathan Mason
0117 909 2367