South Gloucestershire and Stroud College.
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Management & Education

SGS Stroud

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SGS Stroud

Stratford Road

Switchboard: 0800 0567 253
Main Fax: 01453 753543


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Course Detail

Customer Service Apprenticeship - Advanced



From our most recent Ofsted inspection in 2014 we have been rated 'Outstanding' in this area. View our latest Ofsted report here


Appealing to many industries, this qualification will enhance the basic skills required for working with customers. The level 3 will focus learners on developing their understanding of how customer service delivery affect customer expectations and how the customer service process can be improved through feedback and effective teamwork.

Duration and structure

The Apprenticeship will take a minimum of 12 months to complete. Apprentices are required to complete their training within the workplace, where an assessor will visit them and support their progress through on-site assessment. An element of college attendance may be required which will be discussed with the assessor on induction.

Entry criteria

There are no entry requirements for this qualification, although excellent interpersonal and communication skills are essential in this area together with a supervisory element to the job role.

Employer support

All apprentices are required to be employed for a minimum of 30 hours per week. The employer is responsible for the employment of the apprentice as with any other employees.

What will an apprentice study?

There are a range of mandatory and optional units for the competence element which will be chosen in conjunction with the assessor, employer and apprentice. These will be directly relevant to the job role of the apprentice and assessed through a portfolio of evidence. Throughout the knowledge element, there will be mandatory units leading to a short online assessment for each unit.

Functional skills

Maths and English at level 2. Employment Rights and Responsibilities (ERR), Personal Learning and Thinking Skills (PTLS).

Progression routes

On completion of the level 3 and with the correct level of employer support, learners can progress onto a Management qualification such as the Institute of Leadership and Management (ILM).

For more Information contact The Apprenticeship Team
0800 072 6077

Dates & Costs

Customer Service Apprenticeship - Advanced

Qualifications: Apprenticeship Advanced Level 3